Waranty Information

 

24 Hours Dead on Arrival Guarantee

If your item arrives damaged or is not working, please contact our Customer Representative within 24 hours upon receiving the item. After returning the product to the address provided by our support team, we will then send you a new item free of charge (we will reimburse you the return shipping cost).

 

60 Days Repair Warranty

The default warranty period is 60 days starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer. The buyers will have to pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the buyers. If the buyer has damaged/misused the item(s), it will not be eligible for free repair.

 

Warranty Limitations and Exclusions

The warranty will be considered invalid and rendered void upon the following:

  • Product serial number, IMEI number, or warranty seal has been removed, erased, defaced, altered, tampered;

  • Damage on impact, shock; accident;

  • Damage during a fire, flood, earthquake, lightning, or other acts of nature;

  • Sand, liquid, or flood damage;

  • Exposure to extreme thermal or environmental conditions beyond product specifications or a rapid change in such conditions;

  • Electrostatic discharge;

  • Battery or chemical corrosion;

  • Abuse, mishandling, improper installation, operation or maintenance, use of wrong electrical supply or voltage;

  • Damage during transit;

  • Damage caused by the installation of any software, programs, or applications, or use of any accessories, consumable items, or peripheral equipment not provided or approved by the brand for use with the product;

  • Improper alteration, modification, adjustment, tampering

 

The warranty does not cover:

  • Missing accessories or external parts of the product, unless such claim is made within a day after receiving the product;

  • Cosmetic damage to outer surface/finishing and external parts of the product, including without limitation cracks, dents, or scratches on the exterior casing, screen, camera lens, buttons, and other attachments;

  • Deterioration of the product due to normal wear and tear, including without limitation rust or stains;

  • General maintenance, password reset assistance, routine servicing and cleaning, updating/upgrading of software, installation of software or applications, product demonstration, or any other service other than repair