Privacy Policy

 

1. OVERVIEW

I. This Privacy, Data Protection, and Cookies Policy (“Policy”) explain how we use the information we collect from you when you use our website or mobile application (“Site”). This Policy also applies to information we receive from you through any social media platforms that we control.

II. XTECHZPLUS.COM is responsible for your privacy when you use our Site.

III. XTECHZPLUS aims to be transparent about the information we collect about you, how it is used, and whom it is shared with. We collect your information:

A. to improve your user experience;

B. under a secure environment;

C. but you can decide what and how you want to hear from us;

D. only when necessary.

 

2. HOW DO WE COLLECT YOUR PERSONAL DATA

I. To the extent permissible under the applicable law(s), we may collect information about you when you:-

Register to use our Site. We may collect information such as your name, address, e-mail address, telephone number, and location.

Place an order using our Site. We may collect information such as your name, address, e-mail address, telephone number, payment details, and location.

Contacting Customer Service, either via E-mail, telephone, fax, or live chat. We may collect information such as your name, address, e-mail address, and telephone number.

Sign up for newsletters and other marketing content. We may collect information such as your name, address, e-mail address and telephone number, and location.

Interacting with us using social media. We may collect information such as your e-mail address, your social media handle, and your location.

Contacting us offline. We may collect information such as your name, your telephone number, and your location.

II. Providing your personal information to us is not mandatory. However, if you choose not to share this information with us you may not be able to make purchases from our Site and you are unlikely to receive an optimal overall customer experience.

 

3. WHO WILL YOUR PERSONAL DATA BE SHARED WITH?

I. We do not sell any of your personal information to any third party.

II. In relation to our use of your Personal Data for the Purposes or Additional Purposes, we may disclose your Personal Data to our:

• • Employees, consultants, temporary workers;
  • Payment processors, who process your payment on the Website
  • Third-party payment service providers in order for them to offer payment-related services to you;
  • Third-party logistics providers, such as courier services will deliver your order to you;
  • Professional service providers, such as marketing agencies, advertising partners website hosts, and 3rd party platform providers, who help us run our business;
  • any other party to whom you authorize us to disclose your Personal Data.

 

4. HOW WILL YOUR DATA BE USED?

We may use and disclose your Personal Data for purposes necessary to provide you with our products and services, including to:

I. To operate the Site, such as to:-

• • To create and maintain your account;
  • Communicate with you about your account with XTECHZPLUS.COM

II. To provide services to you, such as to:-

• • Process payments and refunds;
  • Deliver your purchases;
  • Handling returns;
  • Provide customer service support to you, whether online or offline;
  • Run surveys or promotions;

III. To manage our business needs, such as testing our IT systems, research, data analysis, improving our Site, and developing new products and services.

IV. To prevent fraud and other malicious acts.

V. To provide marketing to you about XTECHZPLUS products and surveys.

VI. To provide customised and personalised services to you, such as analysing and predicting your interests so as to customise your online experience including showing you things that interest you.

VII. To respond to your requests, such as to contact you when you have submitted questions/inquiries to our Customer Service team.

VIII. To create new and exciting features and products for our customers.

IX. To comply with regulatory requirements or obligations.

X. To conduct investigations or take action in relation to any violation of our terms and conditions for Services.

XI. To conduct necessary due diligence, such as credit checks.

XII. To enforce our legal rights.

XIII. Any other actions reasonably related to the above-specified purposes.

XIV. We also anonymise and aggregate personal information to ensure that you cannot be identified, and use it for data analysis and other legitimate purposes.

 

5. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

 

6. UPDATES ON DATA PROTECTION POLICY

We may update and review our Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

We reserve the right to amend the terms of this Policy at our absolute discretion.

 

7. HOW TO CONTACT US

After reviewing this policy, if you

• Have additional questions/feedback
• Would like us to stop using your information; or
• Want to exercise any of your rights as set out above, or make a complaint

 

Please do not hesitate to contact our Customer Service Team who will gladly answer any questions you may have. You can also contact our Customer Service Team via our website or write to us at:

 

XTECHZ+

105 Cecil Street, The Octagon

#18-88, Singapore 069534

WhatsApp: +65 8827 2380

Email: sales@xtechzplus.com